When a patient’s balance becomes severely past due and unresolved, it transitions from early-out to bad debt. At iTX, we handle this next phase with both tenacity and sensitivity. Our bad debt collection team works under strict regulatory compliance to recover outstanding patient obligations while protecting your brand.

Accounts placed into bad debt typically have aged between 90–180 days and failed all previous attempts at resolution. At this point, iTX Healthcare initiates the Reg-F compliant dispute notice and follows through with additional communication (calls, letters, email) to resolve the debt. If authorized by the provider, we can pursue legal avenues such as court judgments or wage garnishments.